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Vercel Sr Customer Succes Manager Interview Experience

Vercel · Senior · Account Manager

ResultOffer · declined it ✓
Timespan8 weeks
DifficultyMedium
Rounds5

Interview process

The process was very rigorous, more than 12 rounds, met with CRO and CEO. I thought it was overly involved for an L5 role and offer was lower than expected.

Interview rounds · 5

  1. 1

    Recruiter screen

    BehavioralAnalytical
    1. Q1. Tell me about yourself.
    2. Q2. What's your superpower?
    3. Q3. Tell me about your biggest failure.
  2. 2

    Online assessment

    BehavioralAnalytical
    1. Q1. Why did Sears fail?
  3. 3

    Phone screen

    Customer Interaction
    1. Q1. Tell me about a time when you handled a difficult stakeholder.
  4. 4

    Technical round

    Customer Interaction
    1. Q1. Tell me about a time your manager strongly believed in something and you did not. How did you handle it?
  5. 5

    Final / onsite round

    Customer Interaction
    1. Q1. Tell me about a time when you solved pain points for customers.

Tips from the candidate

Look at Vercel values. Know how to actually Deploy. If you aren't technical, this is not a role for you.

Company culture

Smart team, but very top down org, Seems like there are constant org changes.

Details

CompanyVercel
RoleAccount Manager
LevelSenior
LocationUnited States
InterviewedJul 2024
Questions asked7